EMC I havent needed to use it in that time. 0.749023 g Key Clipper information translated to Spanish. They are. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. f Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. 0 6 Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. EMC Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Its also required if you want to set up automatic reloading. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream No. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. Refunds are subject to the fees in Section 10. EMC Phone. Stanford University. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Clipper says it does not take funds away, even if. Get Morning Report and other email newsletters. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. No. Log in to your profile to sign up for occasional updates. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Your session is about to expire due to inactivity. E\\y\F@B.THH!*o* If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Otherwise, you will be logged out automatically. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. If do not tag on and/or off, you will be subject to citation. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. EMC And Orca card. 7) d"W0%Q T Riders have 2 options for getting a refund: Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. f Paper Tickets There is a 50 cent surcharge per trip for paper tickets. endstream endobj 224 0 obj <>stream Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Clipper is the all-in-one transit card for the Bay Area. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. /Tx BMC /Tx BMC I'd calculate your estimated usage and only put that amount on the card. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Agreement | Clipper E\\y\F@B.DHR!"g/ BARTs Treasury Department will then process the refund. There is a $5 fee for this service. /Tx BMC Refunds are subject to the fees in Section 10. EMC Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). It is recommended that items of value be insured when selecting this option. Refunds are subject to the fees in Section 10. How can I cancel my card and get a refund? 0.749023 g You wrote about Clipper freezing accounts. There is a $5 fee for this service. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. A: Many others are praying, as well. Otherwise, you will be logged out automatically. Then take a long joy ride on Caltrains. Many of the cards have about $50 on them, but a couple have about $200. more. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Learn more about Clipper on your phone. For details about how to apply for a refund, download theClipper Cancellation Form. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream EMC If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. But alas, no longer on bART as they now wont let you exit like they used to. You can also log in to your regular Clipper account to see your balance and download a transaction history. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Need to Order a Clippercard? E\\y\F@B.THH!*o* If you have a question, please call (510) 464-6841. How many people do not know and never retrieve their funds? Graduate students are not eligible for a free Go Pass after this date. PDF Clipper Cancellation Form endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Yes, you can manage your account using the Clipper app and in your mobile wallet. Clipper App. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.146 10.364 re To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). EMC Will the toll lanes reduce traffic jams? 0 0 10.1455 10.364 re h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. o Visa . If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. /Tx BMC If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Its also required if you want to set up automatic reloading. Choose to stay logged in or to log out. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream OneCard FAQ | OneCard Office In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Account Management | Clipper Q&A: Highway 101 express lanes opened Friday. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Learn more about our privacy policy. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream How would you improve Clipper? 0.749023 g Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. So we just kept our Suica as well as our Icocaused in the Kansai. E\\y\F@B.DHR!"g/ Agreement | Clipper We cannot give refunds for partially used passes or tickets. Any suggestions, or is this another way for a government-backed agency to abscond with my money? No they don't keep cash at the stations. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. You will get a check in the mail at the address you provide. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Learn More about the future of clipper (external link). You can have multiple adult cards associated with a single account. This is one option for using up the funds on a paper ticket you own. If your card is registered, contact us so we can block your card from further use. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. If you ever lose your card, well replace it and restore your value for a $3 fee. Here's what you need to know. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. You must tag your card again when you get off the train. /Tx BMC Choose to stay logged in or to log out. 0 0 10.1455 10.364 re A: No. EMC But the other way is get you $$ back is to understand why they charged $3 in the first place. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream How can I check my card balance or how much I was charged for a trip? However, money added since then does not show on the account, as weve not used the cards. Include the card number in your description. New Oakland Clipper Customer Service Center Serves East Bay Customers If your card is registered, contact us so we can block your card from further use. The Go Pass is valid for thecalendar year: from January 1through December31. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Hope this doesn't break the bank for you. f endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Getting dinner in Oakland this Fridaywill I get robbed? If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Get it back from them when you plan your next trip to San Francisco. Due to observed delivery issues this is a less secure option. For defective cards, no fees will be charged. EMC Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Your Clipper card will not be returned to you. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. For three bucks, just consider it a cheap souvenir. You can add value, see what's on your card, and see recent transactions. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. HD 0UR K(EP%xg:#6(=VU-zTqwn?p You can have multiple adult cards associated with a single account. So what you could do is to rack up a negative balance to offset the $3 fee. /Tx BMC Visit the Go Pass eligibility page for more information. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. What can I do with an online Clipper account? You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. $15.29. All rights reserved. Only registered Clipper cards are eligible for refunds. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Clipper is a regional transit card that can be used on all transit in the Bay Area. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Mail the ticket(s)toBART's Treasury Department. EMC endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream Then when you exit, Caltrains will tell you that you have a negative balance. 0.749023 g /Tx BMC Stanford, California 94305. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. It is available for free to eligible university, and hospital employees. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. If you cannot tag your card successfully, try on another device. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. 0.749023 g My spouse, relative, or close friend needs help managing their registered Clipper card. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. If unsuccessful, your Clipper card may be defective or damaged. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream Opens in new window. For faster replacement, you also can pick up your replacement card at an in-person service location. Less than a cup of coffee. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream If a Clipper card is not used for six months, it can be deactivated. Add only that total amount to your card. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. E\\y\F@B.THH!*o* for more info). You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Use the app to manage your cards. The VTA Smart Passallows unlimited travel on VTA buses and light rail. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. How can I check my card balance or how much I was charged for a trip? To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Refund will be given as Returns shipping; 14 days: Money Back: . Key Clipper information translated to Chinese. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. 2020, Metropolitan Transportation Commission. My spouse, relative, or close friend needs help managing their registered Clipper card. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Other readers wrote of similar fears and refund frustrations. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. E\i\\ H*2T0T3415Rf& Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . H*2T0T341f& Registering your card protects your card balance and allows you to set up an online account. $16.99 10% off. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Copyright 2023 Golden Gate Bridge, Highway and Transportation District. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. H237402VH2P0P04341Qf& To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream The other option is a refund. It is not available to students or postdoctoral scholars at this time. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. No service to Chase Center atthis time,stay tuned for updates. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. 0.749023 g I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream BART will refund tickets with a remaining value greater than $1.00. No service to Chase Center atthis time,stay tuned for updates. For details about how to apply for a refund, download theClipper Cancellation Form. He started his journalism career as a sports editor in Iowa in 1975. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. /Tx BMC /Tx BMC . Clipper says it does not take funds away, even if the card goes unused for years. 0 0 10.146 10.364 re Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. endstream endobj 185 0 obj <. /Tx BMC Where to Use On 24 transit services and more. Min of $5. I dont think you can get back the basic Suica fee either. Baseball History 1921 Hall of Fame & Other Players/Teams Original News According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. about the future of clipper (external link). Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. We recommend that you do.
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