eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. a part of. You can also open your Returns dashboard and select View return details from beside the case. Who is looking out for us ? One of the foundations of the eBay experience is the level of trust between all members of the eBay community. What if any recourse do I have in this situation. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Answer (1 of 3): Sellers are not required to accept returns. Tip You can see it on the listing if it qualifies. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. SeePartial refund guidelines. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Start a return. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. 01:38 PM Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. As you may already know or will find out after watching this video that it simply doesnt matter. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. You can either: - accept the return and provide the buyer with a return label. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. var m3_u = (location.protocol=='https:'? If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Setting up your return policy | eBay A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. 01:47 PM. How to issue a partial refund after the item is returned. Choose the item above to start resolving a return. You don't accept returns in your policy, and the buyer changed their mind about a purchase. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. They say, Buyer beware but what about the sellers? See Partial refund guidelines. What's the point of no returns? : r/Ebay - reddit Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Some purchases inspected under Authenticity Guarantee are considered final sale. Tip Otherwise you can consider this closed - nothing more for you to do. New comments cannot be posted and votes cannot be cast. Give a full refund The buyer will receive a full refund. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. If an item is being returned, the seller is responsible for return shipping. When a buyer opens a return request, the funds related to the sale may be put on hold. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf.