The following day i found out that the buyer didn't like my suggestion and opened a case for refund. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Hopefully he will be able to. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. (Valid reason for a return, and I thought it worked when I sent it out). As to a Return within the GSP for Not As Described, I would assume the same principle applies. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. Why Did My Package Go Farther Away, USPS? How to handle a return request as a seller | eBay It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. Return an item for a refund | eBay This is a tough one, and I feel for you! Who Pays for Return Postage on Faulty Goods? They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. eBay Item Returned Damaged? Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . Start an item not as described claim, cite damaged in transit, and get a full refund. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Returns and GSP - The eBay Canada Community If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. Do You Charge Return Shipping on Damaged Items? If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. USPS Package Tracking Not UpdatingWhats Wrong? ( 2 ) Core Charge $360.00. Here's how to send an eBay shipping label from the View return details section: You can also start a return request from your Purchases in My eBay. If the buyer paid, theyll need to contact the carrier instead. Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. Confirm your return address on the label. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Get streamlined shipping at no extra cost Simply pay the cost to ship. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. Learn more about our Condition of returns policy. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. I'm not confident that I will receive the refundif I don't send with tracking. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Next, clean the lens with dish soap and dry with a microfibre cloth. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. Who covers the shipping costs depends on why you're returning it. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. But I trust my judgment and I'm hardly ever wrong. . Recently I put up some items I wished to get rid of where the buyer would have to make . ), know that eBay should have your back. Choose the label you want to send to your buyer. If you need help, you can contact us. If the seller receives payment but has not shipped the item, then there is no return shipping cost. Free shipping for many products! Who is responsible for return shipping costs? What happens if the item is lost while it's being returned? Take action within 30 days. It could not hurt you. The shipping for this item was about $3. on Good luck. Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? All you need is an email address. Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. And as far as pictures go, you're right. Scroll down to Return Preferences and click the Edit link on the right. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Disclaimer. Scroll down to the RMA number checkbox, click it in and submit the changes. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. Specify a refund amount for the item or for the order. I worked retail for 35 years. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Expand. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". Damaged Item Who Pays Return Shipping? Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. You can also check the progress of your return request at any time. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If a seller cancels an order on eBay after receiving payment but before shipping, who pays for the return shipping? Find the item in Returns and cancelled orders. As a seller though, I would hate to see ebay make this a requirement .". Of if a situation arose where it needed to be returned to me, I would send them the postage. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. Returns | eBay.com.au eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Return an item with alternative shipping arrangements. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. I dont accept returns, why do I have to pay for a return postage label? If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. . Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. Reply elislider 6 yr. ago Who pays for return shipping cost on items damaged during shipping? - eBay The amount of horse-hockey stories that would phone or walk-in was astounding. Use the carriers shipping calculator to find out how much return shipping will cost. The good news isyou dont need to explore all this yourself! Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. First response from me is always "Return for refund". After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. 05-11-2014 Refund on an item damaged in shipping. - Etsy Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. A couple of buyers indicated they received no response. How To File a USPS Delivery Complaint in a Few Clicks. I attachedpictures of the item and requested resolution. "Birth certificates show that you were born. eBay is no different. 2 min article; I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. With the new defect rate, it will only get worse. You shouldnt have problems getting back the money that the item is worth. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. Find many great new & used options and get the best deals for PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz + 2 LOTIONS 2.5 fl oz NEW at the best online prices at eBay! When I received the item back it was in all sorts of rough shape. Enter the tracking number. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . Again, it comes down to a gut instinct. Why would the buyer be liable for return shipping if damaged by the carrier? Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. The letter also stated that there would be no replacements sent. Dont let it! Read our most popular questions and answers on how to handle return shipping for items you've sold. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". The Global Shipping Programme makes your items available to over 60 million buyers worldwide. If they agree, youneed to send funds to cover the cost. Thank you Jen. Also we would never sell a broken item pretending that it was not broken. I wasnt even expecting them to put the money back in my account right then. I was paid for my item and the original ship cost. Find It In Seconds! It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. But at some point, the scammers are going to figure out the weakness in that business plan. PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz - ebay.com Condition of returned items policy | eBay FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. That shakes them out of the tree. I don't plan on stopping any time soon. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. The next morning, EBay had refunded her??? Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. 09:08 AM. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. You can save time and money by printing shipping labels for your sold items on eBay. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. New to the whole flipping/reselling process? There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. We hope that we didnt portray eBay as being perfect all the time for every transaction. Another big tip always use the proper packaging! It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. This is what Ebay has gotten to and why sellers are the way they are. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. There are several ways you can send an item back to the seller. Adding tracking details to your return helps protect against delays or issues in the refund process. The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. An honest , ethical seller will refund return shipping on a defective item. Who is responsible for return shipping costs? Grab our Beginners Guide to Selling on eBay to help you get started the right way. Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. We do not give refunds and this buyer did not read the terms. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. Your email address will not be published. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. You must be a registered user to add a comment. 4. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. I am small, but, getting 2-3 a WEEK. We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. When you use an eBay label, tracking is automatically included. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Who pays for return shipping cost on items damaged during shipping? That's not "new". eBay Money Back Guarantee covers most transactions on eBay. When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. What happens if eBay seller doesnt respond to return request? To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. Photographs show that you have lived. -Unknown. Ive had this happen and the ebay help boards are full of examples of this. If youre unable to determine the cost, contact the buyer and ask them to provide a quote.